Sr. Program Manager, Returns & CoBW

Who you are

You have a proven track record of managing complex programs and driving operational excellence — your experience spans multiple industries, and you understand the intricacies of customer-centric policies. You possess strong analytical skills and are adept at using data to inform decisions, ensuring that your strategies align with business objectives. Your ability to collaborate with cross-functional teams is exceptional, allowing you to influence stakeholders and drive initiatives that enhance customer experience while reducing costs.

You are detail-oriented and have a knack for identifying inefficiencies — your previous roles have equipped you with the skills to implement solutions that not only meet but exceed performance metrics. You thrive in environments where you can take ownership of projects and are comfortable making high-judgment decisions based on data. Your communication skills are top-notch, enabling you to articulate complex ideas clearly to diverse audiences.

Desirable

Experience in e-commerce or retail environments is a plus, as is familiarity with operational metrics related to returns and customer service. A background in project management methodologies will enhance your ability to lead initiatives effectively. You are also open to learning new tools and technologies that can aid in your role.

What you'll do

As a Senior Program Manager at Amazon, you will be responsible for designing and executing strategies that aim to minimize the costs associated with customer returns. You will lead multiple high-impact programs, working closely with teams across the organization, including Operations, Customer Service, and Machine Learning. Your role will involve analyzing performance metrics to identify trends and areas for improvement, ensuring that your initiatives are data-driven and aligned with Amazon's customer-centric vision.

You will serve as the single-threaded owner for various operational metrics, focusing on reducing the cost of returns while maintaining the highest standards of customer experience. Your ability to influence and collaborate with cross-functional teams will be crucial as you drive initiatives that prevent misuse of Amazon's policies. You will also be tasked with reporting on progress and outcomes, providing insights that will inform future strategies.

What we offer

At Amazon, you will be part of a culture that values innovation and customer obsession. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a dynamic environment where your contributions will have a direct impact on our operations and customer satisfaction. Join us in our mission to be the most customer-centric company on Earth, and help us build solutions that enhance the customer experience while driving operational efficiency.