About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where You Fit In:
At SugarCRM, we’re on a mission to redefine how companies drive growth and customer loyalty through Precision Selling — leveraging data, automation, and AI to help customers make every interaction count. As our Vice President, Global Customer Success, you will lead the vision, strategy, and execution of a world-class Customer Success organization that ensures our customers achieve measurable outcomes and long-term value.
You’ll develop and scale global CS strategies, frameworks, and best practices that strengthen adoption, improve Gross Revenue Retention (GRR), and uncover opportunities for expansion across our diverse customer base. This role combines strategic leadership with operational rigor — uniting digital programs, lifecycle playbooks, and customer insights to drive predictable, repeatable success at scale.
