Manager, Technical Support

Who you are

You have a strong background in technical support and team leadership, with experience in managing specialized teams dedicated to customer service excellence. You understand the importance of being a technical resource for clients while also driving operational improvements within your department. Your leadership style is hands-on, and you thrive in environments where you can balance strategic initiatives with day-to-day management tasks. You are adept at fostering cross-functional partnerships, particularly with R&D and go-to-market teams, to enhance the overall customer experience. You are committed to developing your team's skills and ensuring they have the resources they need to succeed. You are also knowledgeable about AI strategies and how they can be integrated into support processes to improve efficiency and customer satisfaction.

What you'll do

In this role, you will lead a team of support engineers, ensuring they deliver exceptional technical support to FloQast customers. You will be responsible for managing team performance, conducting regular one-on-ones, and providing mentorship to your team members. You will also engage in strategic initiatives that enhance the support department's processes and operational impact. Your role will involve collaborating closely with R&D and go-to-market teams to ensure that customer feedback is effectively communicated and addressed. You will be a key player in driving the AI strategy for the support team, identifying opportunities for automation and improved service delivery. Additionally, you will maintain a customer-facing presence, ensuring that you remain a deeply technical resource for clients while balancing your leadership responsibilities. Your ability to manage multiple priorities and drive results will be crucial to the success of your team and the satisfaction of FloQast customers.

What we offer

FloQast offers a dynamic work environment where you can make a significant impact on customer satisfaction and team performance. You will have the opportunity to work with a talented team dedicated to providing top-notch support. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in our mission to deliver exceptional service and support to our clients, and help shape the future of our support engineering team.