Mobile Developer Support Engineer

Who you are

You have a solid background in mobile development, particularly with Android, and possess strong problem-solving skills that enable you to assist customers effectively. Your experience includes working with REST APIs, allowing you to understand and troubleshoot integration issues seamlessly. You are comfortable communicating technical concepts to both technical and non-technical audiences, ensuring clarity in your interactions. You thrive in collaborative environments, working closely with engineering teams to resolve customer inquiries and improve support resources. Your attention to detail helps you maintain and update technical documentation, ensuring that it remains relevant and useful for both customers and internal teams. You are passionate about providing excellent customer service and are dedicated to helping users maximize the value of Scandit's technology.

What you'll do

In this role, you will be the first point of contact for technical support questions related to Scandit's mobile SDKs and APIs. You will respond to developer inquiries through various channels, including email and video calls, ensuring that customer issues are addressed promptly. You will triage and troubleshoot technical problems, guiding customers through debugging steps and collaborating with the engineering team to identify and resolve bugs. Additionally, you will build and improve sample applications to facilitate smooth integration for customers, enhancing their experience with Scandit's products. You will also maintain support resources, including FAQs and internal tools, to streamline future support efforts. Your contributions will help Scandit continue to innovate and expand its offerings in the mobile technology space.

What we offer

At Scandit, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work on cutting-edge technology that empowers businesses across various industries. We believe in fostering a diverse and inclusive workplace, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making a difference and helping our customers succeed with our technology.