At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.
OpsTech Solutions manages IT infrastructure and end user equipment deployed across Amazon network globally. We are looking for a Operations Engineer that has a strong emphasis on Quality, who will work closely with engineering, operations and customer solutions teams to improve the quality of processes. They will be responsible for monitoring, reporting, and investigating quality issues and performing 8D analysis. They will be the technical owner, taking full ownership of process issues, identify root cause and develop corrective actions.
Key job responsibilities
- Conduct 8D Quality Investigations and use the output to improve processes
- Create and conduct quality process audits
- Develop and maintain PFMEA and control plans throughout the life cycle of a process. Use PFMEA to identify potential failures, their effects, and implement preventive actions.
- Own disposition of defective equipment by developing metrics and maintain a quarantine cage. Drive the resolution of issues identified.
- Manage the process/product quality audit program. Document audit findings and ensure proper corrective actions are taken.
- Define and own the quality metrics reported daily to the leadership team. Ensure the metrics are accurate, relevant, and drive continuous improvement.
- Perform root cause analysis on customer issues, provide effective corrective actions and drive them to completion.
- Manage change management requests and obtain approvals from appropriate stakeholders.
- Serve as the primary quality contact on the production floor. Communicate relevant quality-related details at the start and end of each shift.
- Assist in and facilitate process improvement initiatives, providing subject matter expertise and support.
- Assist in the roll-out of new processes and equipment by performing quality inspections and trial runs.
- Own and develop standard policies and procedures for processes within operations. Ensure SOPs are up-to-date and followed consistently.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Global Engineering and Technology team, is at the heart of OTS Supply Chain Fulfillment Operations. The team is responsible for designing, building, and sustaining the infrastructure, tools, and processes necessary for lean RAD Operations. This is a multidisciplinary team that combines elements of Ops Engineering, Analytics, Quality Engineering, Materials Management and Learning & Training. The team's expertise in building and sustaining complex operational systems ensures a continuous optimization of performance, reliability, and scalability of RAD processes in an efficient and secure way.- 2+ years experience in operations/ manufacturing industry
- 2+ years experience developing and driving strategic initiatives within a cross-functional environment
- 2+ years experience using Quality Management System as well as managing Quality Audit Programs.
- Bachelors degree or equivalent experience- Experience with Six Sigma, lean manufacturing and Quality Management Systems
- Excellent written and verbal communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,600/year in our lowest geographic market up to $93,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
