Principal Customer Success Manager, Nordics

Who you are

You have extensive experience in customer success management, ideally with a focus on large multinational enterprises. Your ability to build strong relationships with clients is unmatched, and you understand the importance of being a trusted advisor. You are committed to developing yourself and learning new skills, and you thrive in diverse and inclusive environments. You are empathetic and curious, always seeking to understand your clients' needs and challenges.

Desirable

Experience in the technology sector, particularly with internet applications or network services, is a plus. Familiarity with Cloudflare's products and services will help you excel in this role. You are comfortable working in a hybrid environment and can adapt to the needs of your clients and your team.

What you'll do

In your role as Principal Customer Success Manager, you will be responsible for managing the post-sale relationship with a select group of Cloudflare’s most critical clients. You will ensure that these clients receive the highest level of service and support, helping them to maximize the value they derive from Cloudflare's solutions. You will work closely with internal teams to advocate for your clients' needs and drive product improvements based on their feedback. Your role will involve regular communication with clients to understand their goals and challenges, and you will develop strategies to help them achieve success.

You will also play a key role in onboarding new clients, ensuring they have a smooth transition to using Cloudflare's services. This will involve training and educating clients on best practices and helping them to implement solutions effectively. You will monitor client satisfaction and engagement, proactively addressing any issues that arise and working to resolve them quickly.

Collaboration is essential in this role, as you will work closely with sales, product, and engineering teams to ensure that client feedback is incorporated into product development. You will also be responsible for identifying opportunities for upselling and cross-selling additional Cloudflare services to your clients, contributing to the overall growth of the company.

What we offer

At Cloudflare, we offer a supportive and inclusive work environment where you can grow your career. We believe in investing in our employees and providing opportunities for professional development. You will have access to resources and training to help you succeed in your role and advance your career. We also offer competitive compensation and benefits, including flexible working arrangements to support your work-life balance. Join us in our mission to help build a better Internet and make a meaningful impact in the world.