Transforming customer engagement with machine learning insights
Hook is a predictive revenue growth platform headquartered in the City of London, UK, specializing in machine learning insights for subscription businesses. Backed by $14.5M in funding from top investors like LocalGlobe and Mulesoft founder Ross Mason, Hook serves some of the fastest-growing compani...
Employees enjoy generous stock options, Bupa private medical insurance, and a flexible working policy rated 9.5/10. Additional perks include a £500 an...
Hook fosters a strong technical team culture focused on leveraging machine learning to transform customer engagement in subscription businesses. The c...
Hook • London
We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.
We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
The Role
We’re looking for a technically strong and customer focused Pre-Sales Solutions Engineer to join our team. This role blends engineering depth with commercial problem solving. You’ll work closely with prospects throughout the sales cycle, helping them validate Hook’s technical capabilities, understand our APIs and data architecture, and ensure a seamless path from discovery to implementation.
You’ll be hands-on with integrations, API exploration, proof of concepts, and technical scoping. You’ll take the lead on security reviews, RFPs, technical documentation, and Statements of Work, acting as the bridge between our Sales, Customer Success, Product, and Engineering teams.
This is an ideal role for someone who enjoys writing code, understanding how systems fit together, and translating technical detail into clear business value.
Lead technical discovery sessions with prospects, diving into their data sources, workflows, and integration requirements.
Explore and demonstrate Hook’s APIs, data models, and architecture in a way that clearly shows value and feasibility.
Build lightweight proofs of concept or sample integrations to help prospects validate technical fit.
Own RFPs, due diligence, security reviews, and technical questionnaires in partnership with Sales, Product, and Engineering.
Scope complex enterprise solutions and prepare high quality Statements of Work that outline technical requirements and delivery expectations.
Act as the technical point of contact during the sales cycle, ensuring prospects have clarity on data flows, implementation steps, and integration constraints.
Drive smooth handovers between Sales and Customer Success by documenting technical decisions and ensuring alignment on delivery plans.
Create and maintain pre-sales materials including architecture diagrams, integration guides, sample code snippets, and technical playbooks.
Provide ongoing feedback to Product and Engineering based on customer use cases, gaps, and market insights.
Strong engineering or technical background with hands-on experience coding with APIs or integrating software systems.
Ability to read and write code across common languages such as Python or JavaScript.
Clear understanding of web technologies, REST APIs, authentication methods, and data pipelines.
Excellent written and verbal communication skills, with the ability to explain complex concepts simply and persuasively.
Experience supporting SaaS or data-focused products in a customer-facing role such as pre-sales, solutions engineering, or technical consulting.
Highly organised with strong attention to detail when handling multiple workstreams.
Comfortable working closely with Sales, Product, Engineering, and Customer Success teams.
Naturally curious, proactive, and energised by working in a fast-moving startup environment.
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
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