In AppleCare we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will be responsible for driving multi-functional diagnostic projects.
Description
This individual will have to drive the overall schedule of diagnostic projects from conceptualization to design to execution to deployment. Responsible for recognizing and presenting multi-functional issues and risks. You will work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes for software and systems related issues as well as present potential issues and their impact to new product release readiness and other key AppleCare initiatives.
Minimum Qualifications
Bachelor's Degree in Computer Science or related field and 5+ years of experience in related occupation
Software Project management skills
Experience in leading large multi-functional teams
Experience in coordinating programs end to end from design to release
Understanding of operating systems (iOS, MacOS, iPadOS, watchOS)
Detailed knowledge and understanding of product development processes
Preferred Qualifications
Negotiation and risk leadership skills
Experience handling projects with low-level hardware integration dependencies highly desired
Responsibilities
Partnering with AppleCare Readiness teams and Diagnostic architects to understand and lead systems and software changes impacting iOS / MacOS, cloud-based server infrastructure, Core OS, and Hardware Development.
Design project implementation plans for diagnostic feature developments and complete those plans with multi-functional engineering teams.
Lead design reviews and approve design milestones and success criteria for each milestone
Coordinate program reviews and status updates on top engineering issues to all levels of management including senior executives.
Lead validation of diagnostic SW features and AppleCare diagnostic systems for field releases and new product launches
Ensure close inter-team coordination and end to end collaboration on work you're doing
Overall responsibility to ensure all engineering and technical aspects of AppleCare diagnostic programs are delivered on a timely manner
Eeo Content
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
