Senior Data Analyst

Who you are

You have a strong academic or professional background with a heavy quantitative and analytical focus — your experience has equipped you to tackle complex data challenges and provide actionable insights. You possess excellent communication and storytelling skills, allowing you to translate data into meaningful insights for cross-functional teams, including Product, Sales, and Customer Success. You thrive in a fast-paced environment, demonstrating an ability to pivot quickly as business needs evolve while maintaining a results-oriented mindset. Your passion for data drives you to perform root-cause analyses and provide recommendations that lead to impactful solutions. You are familiar with using AI to elevate analytical standards and enhance project execution without compromising quality.

Desirable

Experience with advanced analytics tools and methodologies is a plus, as is familiarity with performance management processes and operational excellence metrics. A background in customer success or related fields would be beneficial, as would any experience in collaborating with diverse teams to drive performance improvements.

What you'll do

In this role, you will combine deep data insights with business expertise to deliver comprehensive solutions that tackle critical challenges within the Customer Success organization. You will support weekly, monthly, and quarterly performance analysis, forecasting, and business reviews, ensuring that the management team has the data they need to make informed decisions. You will develop operational excellence metrics and performance management processes that enhance overall efficiency. Responding to business requests, you will compile root cause analyses and solve common issues, driving cross-functional programs and processes to improve performance and productivity. Your analytical skills will be crucial in supporting the Customer Success organization, providing data-driven operational and decision-making support that aligns with strategic objectives.

What we offer

At HubSpot, we value the contributions of our team members and offer a collaborative environment where your insights can lead to significant improvements in our operations. You will have the opportunity to work with a talented team dedicated to enhancing customer success through data-driven strategies. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives lead to better outcomes. Join us in making a meaningful impact on our customers and the organization as a whole.