Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashiering, sales, or hospitality — you understand the importance of creating a positive experience for customers. Being bilingual in English and Spanish is essential for this role, allowing you to connect with a diverse member base. You are passionate about helping others and enjoy listening to their needs, ensuring they feel valued and understood. You thrive in a team-oriented environment and are eager to contribute to a culture of inclusivity and support.

What you'll do

As a Member Loyalty Representative at Oportun, your primary responsibility is to create and generate a unique member service experience. You will engage with members at various touchpoints, providing assistance and support to help them achieve their financial goals. Your role will involve actively listening to members' concerns and inquiries, addressing their needs with empathy and professionalism. You will work closely with your team to ensure that every member interaction is positive and impactful, fostering loyalty and trust in Oportun's services.

What we offer

Oportun offers a supportive work environment that values diversity and inclusion. You will be part of a mission-driven organization that empowers its members to build a better financial future. We provide comprehensive training to help you succeed in your role and grow within the company. Additionally, you will have access to various employee resource groups that celebrate and nurture our inclusive culture. Oportun is committed to your professional development and offers opportunities for advancement within the organization.