Regional Director, Relationship Account Management

Who you are

You are an experienced people leader with a proven track record in account management, ideally with 5+ years of experience in a similar role. You understand the importance of customer success and have a passion for technology that drives business outcomes. You excel in inspiring and mentoring teams, ensuring they deliver a customer-centric approach while meeting key performance indicators and revenue expectations. You have a strategic mindset and are skilled in developing processes that enhance customer relationships and drive growth. Your leadership style fosters collaboration and empowers team members to achieve their best work. You are adept at navigating complex accounts and understand how to retain and grow clients through a focus on their success.

What you'll do

As the Regional Director of Relationship Account Management at MongoDB, you will lead a team of Relationship Account Managers in the Americas, focusing on the end-to-end ownership of strategic customer accounts. You will be responsible for developing and implementing an outstanding account management process that delights customers and delivers strong business results. Your role will involve driving long-term partnerships with mature customers, creating opportunities for expansion and evangelism. You will coach and mentor your team to ensure they positively impact customers and achieve retention and expansion results. Additionally, you will be responsible for recruiting, retaining, and developing talent within your team, fostering a culture of excellence and accountability. You will collaborate closely with other departments to align strategies and ensure customer success. Your leadership will be crucial in scaling the team and adapting to the complexities of the accounts you manage.

What we offer

MongoDB offers a competitive salary range for this role in the U.S., between $138,750 and $185,000 USD, along with a comprehensive benefits package that includes parental leave, fertility and adoption assistance, a 401(k) plan, mental health counseling, and access to transgender-inclusive health insurance coverage. You will be part of a dynamic team that values innovation and customer success, with opportunities for professional growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.