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The On-Device Programs team manages a suite of premier in-store demo experiences as well as an interactive sales tool (Guide) for channel sellers. As the Manager, Interactive Technology you will lead a team accountable for the operations, management and expansion of both Guide and On-Device demo initiatives.
Description
Weʼre looking for an experienced individual who will steer a team in crafting and scaling groundbreaking tools for both partner and Apple staff to use in order to elevate the sales conversation with their customers. The scope of work requires the ability to adapt from program strategy, to development, to operations, to experience design, and to geo readiness.
Minimum Qualifications
10+ years of experience leading projects related to retail Cx or Consumer facing app
Experience designing and delivering programs to market from strategic and critical thinking to sell-in, and to execution
3+ years demonstrated ability building and leading a high performing team
Excellent attention to detail and organizational skills
Experience in planning and driving projects simultaneously and independently in a dynamic environment; ability to identify critical business issues and design resolutions to meet the needs of partners and customers
Focused on results, and passionate about the experience, process, and details without compromising speed, results, or scale
Outstanding written and verbal communication and presentation skills
Exceptional level of ethics, values, integrity, and trust
Superb analytical skills and proven problem-solving skills
BS/BA degree or equivalent practical experience
Preferred Qualifications
5+ years of experience working in a geo
Experience with programs in a retail setting
5+ years demonstrated ability building and leading a high performing team
Highly effective communicator with partners and executive leadership
MS/MBA or equivalent practical experience
Responsibilities
Manage a team of dedicated individual contributors, providing guidance on scope of work, track and lead priorities against business objectives. Mentor and support individual performance and career growth and development.
Support business and operational aspects of On-Device programs, including program deployment, program health, communication, field user documentation, production support, program reporting for Apple WW and Geo teams and XF teams.
Execute the plan of record for On-Device demo programs and Guide, driving forward the deployment strategy in collaboration with regions across the world.
Find ways to promote your program & processes to the target audience(s), partners, and regional teams.
Contribute to test and try efforts to be forward looking and drive continuous improvement.
Lead analysis of key strategic projects, track performance for these new expansion opportunities through quantitative and qualitative data.
Oversee team operational budget.
Communicate openly and be influential, interfacing seamlessly with senior leadership in WW and in geo.
Eeo Content
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
