Executive Tech Support

**About the Role** Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We’re looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities — varying from 100,000 to 10 million people in size — with unique regulatory, technical, and business requirements. As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here’s your chance to be a part of Uber history! **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 01. Provide personalized white glove service and support for our executive team in both office and home environments 02. Respond to Executive technology support issues and be on-call as scheduled 03. Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond 04. Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc. 05. Communication & Customer service skills must be impeccable 06. Network and A/V system setup in residential and business environments 07. Manage hardware and software upgrades 08. Accurately manage crisis escalation and transfer calls to other support teams as appropriate 09. Provide direct feedback on issues impacting the executive team to Tech Services leadership. 10. Will require domestic and international travel 11. Any other duties as assigned \-\-\-\- Basic Qualifications ---- 01. 4+ years of IT experience 02. Minimum of 2-3 years’ experience with executive level support 03. Bachelor's Degree in Computer Science, or equivalent combination of education and experience 04. Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment 05. Ability to multi-task, manage time and follow through with assignments 06. Strong problem solving, organization and project management skills 07. A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters 08. Audio/Video knowledge 09. Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP) 10. Ability to work in a fast-paced, highly technical environment 11. Demonstrable strong Customer Service experience 12. Ability to be on site and on call 13. Excellent verbal and written communication skills 14. Experience supporting mobile devices 15. Ability to communicate effectively with executive team as well as others in Tech Services 16. Ability to take initiative and work independently, as well as part of a team 17. Willing to work after hours and weekends as needed \-\-\-\- Preferred Qualifications ---- 1. High end restaurant experience 2. High end hotel concierge experience 3. 5+ years in a help desk role supporting Apple and PC hardware and software 4. Google/Apple Certification(s) i.e. ACMT For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.