Customer Success Specialist (Retention)

Who you are

You are a talented individual with a customer-focused mindset, eager to drive disruption in the IT industry. You thrive in environments that allow you to reflect your personality and creativity in your work. Your experience in customer success roles has equipped you with the skills to engage proactively with clients and ensure they receive maximum value from the products they have purchased. You understand the importance of building strong partnerships and are committed to reducing churn through effective communication and advocacy.

You possess a strong analytical mindset, enabling you to derive insights from customer data and usage patterns. Your ability to capture feedback and champion customer needs internally makes you a trusted advisor to your clients. You are proactive in identifying risks and implementing action plans to retain and grow customer accounts. You are passionate about helping customers succeed and are motivated by the impact you can have on their long-term success.

Desirable

Experience in subscription-based services or SaaS environments is a plus. Familiarity with customer relationship management tools and data analysis techniques will enhance your ability to drive customer retention and expansion opportunities.

What you'll do

In this role, you will own the end-to-end renewal process for assigned customer accounts, engaging proactively to ensure contract success. You will analyze customer usage and feedback to identify risks early and implement action plans to retain and grow accounts. As a trusted advisor, you will capture customer feedback and champion their needs internally, working to remove roadblocks to their long-term success.

You will collaborate closely with cross-functional teams to ensure that customer needs are met and that they receive the highest level of service. Your role will involve regular communication with customers to provide updates, gather insights, and foster strong relationships. You will also identify opportunities for expansion within existing accounts, leveraging your understanding of customer needs and market trends.

What we offer

At AppDirect, you will be part of a values-driven culture that encourages you to be seen, be yourself, and do your best work. You will have the freedom to explore creative solutions and make a meaningful impact on the success of our customers. We offer a supportive environment where you can grow your skills and advance your career in customer success. Join us in enabling the new generation of digital entrepreneurs around the world.