Senior Key Account Manager - Clients Hospitaliers (x/f/m)

Who you are

You have a proven track record in account management, particularly within the healthcare sector, and possess strong interpersonal skills that allow you to build lasting relationships with clients. Your experience includes managing complex client portfolios and driving revenue through upselling and cross-selling strategies. You are adept at conducting business reviews and providing strategic recommendations based on data analysis, ensuring that your clients receive tailored solutions that meet their needs.

You thrive in collaborative environments and have experience coordinating with various internal teams, including support, product, and technical teams, to ensure successful project deployment and client satisfaction. Your ability to communicate effectively with stakeholders at all levels, including executives, is a key strength that you bring to the role. You are passionate about improving healthcare access and are motivated by the impact your work has on the industry.

Desirable

Experience in digital health solutions or hospital management systems would be a significant advantage. Familiarity with project management methodologies and tools is also beneficial, as is a background in data analysis to support your strategic recommendations.

What you'll do

In this role, you will be responsible for managing a portfolio of 70 strategic hospital clients, acting as their primary point of contact and trusted advisor. You will lead the development and execution of account strategies that drive revenue growth through upselling and cross-selling Doctolib's solutions, such as digital secretarial services and teleconsultation tools. Your role will involve conducting quarterly business reviews with hospital executives, analyzing data to provide insights and recommendations that enhance client satisfaction and retention.

You will orchestrate the deployment of complex solutions, coordinating with internal teams to manage projects related to system integration and adoption. Your ability to navigate the intricacies of hospital operations will be crucial as you work to ensure that clients successfully implement and utilize Doctolib's offerings. You will also play a key role in identifying opportunities for expansion within existing accounts, leveraging your understanding of client needs and industry trends to propose innovative solutions.

What we offer

At Doctolib, you will be part of a mission-driven team focused on transforming healthcare access in France. We offer a collaborative work environment where your contributions directly impact the healthcare landscape. You will have opportunities for professional growth and development, working alongside talented colleagues who share your commitment to improving patient care. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.