Customer Success Manager - Mid Atlantic

Who you are

You have a proven track record in customer success or account management, ideally within the technology sector. Your ability to build strong relationships with clients is complemented by your understanding of customer needs and how to address them effectively. You thrive in a collaborative environment, working closely with sales, technical support, and professional services to ensure customer satisfaction and success. You are detail-oriented and possess excellent communication skills, allowing you to convey complex information clearly and effectively. You are proactive in identifying potential issues and are skilled at developing solutions that enhance the customer experience. You understand the importance of data-driven decision-making and are comfortable using metrics to assess customer health and engagement.

Desirable

Experience in identity security or related fields would be a plus, as would familiarity with cloud-native platforms. A background in sales or technical support can also enhance your effectiveness in this role. You are adaptable and open to learning new technologies and processes that can improve customer outcomes.

What you'll do

As a Customer Success Manager at Delinea, you will be responsible for the day-to-day management of assigned customer accounts. You will work closely with sales teams to ensure a smooth onboarding process for new clients and maintain ongoing relationships with existing customers. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will collaborate with technical support to resolve any issues that arise and ensure that customers are getting the most out of Delinea's products. You will also gather feedback from customers to inform product development and improvements. Your goal is to drive customer engagement and retention, ensuring that clients see the value in their investment with Delinea.

What we offer

Delinea offers a supportive and inclusive work environment where you can grow your career. You will have the opportunity to work with a talented team dedicated to making the world a safer place through innovative identity security solutions. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Our remote work policy allows for flexibility, and we provide the tools and resources you need to succeed in your role. Join us in our mission to empower organizations to govern their interactions securely and efficiently.