Empowering AI with robust infrastructure solutions
Nebius is a Nasdaq-listed company headquartered in Amsterdam, specializing in AI infrastructure solutions. With a team of around 400 engineers, Nebius provides large-scale GPU clusters and cloud platforms designed to support the rapid growth of the AI industry. The company has established R&D and co...
Nebius offers competitive equity packages, a flexible PTO policy, and opportunities for remote work. Employees also benefit from a learning budget to ...
Nebius fosters a culture centered around engineering excellence and innovation in AI infrastructure. The company values collaboration across its globa...
Nebius AI • Remote - Europe
Nebius AI is hiring a Senior Support Engineer to resolve complex technical issues for clients. You'll work with Linux, Kubernetes, and cloud environments to ensure seamless operations. This role requires advanced expertise and strong problem-solving skills.
You have extensive experience in technical support, particularly in resolving complex issues across various environments. Your expertise in Linux, networking, and cloud technologies allows you to diagnose and troubleshoot effectively. You are customer-focused and understand the importance of providing exceptional service to clients. As a senior member of the team, you are comfortable leading process improvements and mentoring junior staff, sharing your knowledge and experience to foster their growth.
Your background includes a deep understanding of Kubernetes and cloud infrastructure, which enables you to tackle advanced technical challenges. You thrive in collaborative environments and enjoy working with cross-functional teams to enhance support practices. You are proactive in identifying potential issues and implementing solutions that improve overall efficiency and client satisfaction.
Experience with AI and machine learning technologies is a plus, as it aligns with Nebius's focus on serving the global AI economy. Familiarity with security protocols and best practices in cloud environments will further enhance your ability to support clients effectively.
In your role as a Senior Support Engineer, you will lead the diagnosis and resolution of advanced technical issues escalated by clients and Technical Account Managers. You will serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios. Your responsibilities will include investigating and resolving storage-related issues, leveraging your deep expertise in data management and cloud technologies.
You will collaborate closely with engineering teams to identify root causes of issues and implement long-term solutions. Your role will also involve developing scalable support practices that enhance the overall client experience. You will mentor junior staff, helping them develop their skills and knowledge in technical support.
As part of a dynamic team, you will contribute to process improvements that streamline operations and enhance service delivery. You will stay updated on industry trends and emerging technologies to ensure that Nebius remains at the forefront of AI cloud infrastructure.
Nebius offers a competitive salary and a comprehensive benefits package, along with opportunities for professional growth within the company. You will enjoy flexible working arrangements, allowing you to balance your professional and personal life effectively. The collaborative work environment values initiative and innovation, encouraging you to contribute your ideas and expertise. As Nebius continues to grow and expand its products, you will have the chance to be part of a transformative journey in the AI and cloud computing space.
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