Solution Consultant, Playvox, CX

So, what’s the role all about?

A Solution Consultant will lead the functional and technical sales process with a coordinated focus on solutions development for the Playvox by NiCE solutions through discovery and requirements gathering, validation and demonstration. The Solution Consultant must be able to articulate Playvox by NiCE solutions’ value and position products to both business and technical users.

How will you make an impact?  

• Deliver demonstrations that align the Playvox by NiCE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use discovery skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that Playvox by NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical and operational aspects of the sales process, including data integration and CRM connectivity.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contributes to a team approach with account executives and overlay teams.
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Serve as a thought leader both internally and externally, participating in knowledge-sharing, enablement, and product documentation.

Have you got what it takes?

• 7+ years of experience supporting software products and services.
• 3+ years of experience with Workforce Management as a vendor or user.
• Advanced knowledge of Workforce Management principles, fundamentals, and industry best practices.
• Knowledge of SaaS solutions, APIs, CRM connectivity and the ability to explain functionality to both business and technical teams.
• Exceptional presentation and demo capabilities.
• Experience customizing and building the storyboard for demos and POC.
• Demonstrated success in achieving strategic deal wins.
• Ability to manage multiple, complex sales opportunities simultaneously.
• Ability to communicate from C-level executives down to Agent/Front Line level employees, conveying technical concepts to business audiences effectively.
• Customer-centric mindset with passion for understanding and addressing customer challenges.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and CRM solutions (Salesforce, AWS, Zendesk, etc).
• Experience/knowledge selling a full suite of SaaS products.