Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding experience for members and are passionate about helping others. You are bilingual in English and Spanish, allowing you to connect with a diverse range of members and provide exceptional service. You thrive in a team-oriented environment and are committed to fostering an inclusive culture where everyone feels valued and heard. You possess strong listening skills and are adept at addressing member needs effectively. You are motivated by the mission of empowering members to achieve their financial goals and are eager to contribute to a company that prioritizes community development.

What you'll do

As a Member Loyalty Representative at Oportun, you will be the first point of contact for our members, assisting them with inquiries and providing information about our services. You will create a welcoming atmosphere for members, ensuring they feel valued and understood. Your role will involve actively listening to member concerns and providing tailored solutions to enhance their experience. You will work closely with your team to ensure that all member interactions are handled with care and professionalism. You will also participate in training sessions to continuously improve your skills and knowledge about our products and services. Your contributions will directly impact our members' satisfaction and loyalty, helping them navigate their financial journeys with confidence.

What we offer

Oportun offers a supportive work environment where you can grow your career while making a difference in the lives of our members. We provide comprehensive training to equip you with the skills needed to excel in your role. Our culture emphasizes diversity, equity, and inclusion, ensuring that every team member feels a sense of belonging. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to deliver affordable credit to those left out of the financial mainstream and help our members build a better financial future.