Tech Manager, Services Program Manager (AI)

Who you are

You have a proven track record in strategic leadership and team development, with experience in managing project managers and resource coordinators. You understand the importance of fostering a culture of accountability and continuous improvement within your team. Your ability to set performance goals and provide regular feedback is key to supporting the career development of your team members. You excel in matrix management and have a strong collaborative spirit, working closely with cross-functional teams to achieve successful customer outcomes.

You bring a wealth of experience in project execution and resource management, ensuring that projects are delivered consistently and efficiently. Your background spans both public and private sector customers, giving you a diverse perspective on contact center and automation needs. You are adept at governance, planning, and execution of projects, and you thrive in environments that challenge your limits.

Desirable

Experience in customer services automation and AI technologies would be a significant advantage. Familiarity with contact center operations and resource allocation strategies will enhance your effectiveness in this role. A background in leading teams in a technology-driven environment will also be beneficial.

What you'll do

In this role, you will lead a team of project managers and resource coordinators, ensuring the consistent delivery of NiCE CXone solutions. You will be responsible for optimizing resource allocation across various engagements, driving excellence in project execution. Your leadership will be crucial in aligning team efforts with organizational goals, and you will play a key role in the strategic management of resources within the Customer Services Automation Center of Excellence.

You will oversee the governance and planning of projects, ensuring that all initiatives are executed to the highest standards. Your ability to collaborate with cross-functional teams will be essential in achieving successful customer outcomes and enhancing internal efficiency. You will set performance goals for your team, provide regular feedback, and support their professional growth, fostering a culture of accountability and collaboration.

What we offer

At NICE, you will be part of a dynamic team that is committed to challenging limits and driving innovation. We offer a supportive environment where you can grow your career and make a significant impact. You will have the opportunity to work with a diverse group of professionals across 30+ countries, contributing to projects that shape the future of customer services automation. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.