Sr Operations Manager, Worldwide Operations

Who you are

You have extensive experience in operations management, ideally with a focus on large-scale facilities. Your leadership skills are complemented by a strong ability to balance strategic planning with day-to-day execution, ensuring that operational goals are met while fostering a positive work environment. You excel in coaching and mentoring teams, driving employee engagement, and building leadership capabilities within your organization. You understand the importance of customer obsession and are committed to delivering exceptional service through effective management of resources and processes.

You are adept at financial planning and budget management, with a proven track record of achieving operational excellence. Your analytical skills allow you to forecast labor needs and optimize processes, ensuring that your team is prepared for peak seasons and operational challenges. You thrive in fast-paced environments and are comfortable overseeing both salaried and hourly employees, ensuring that all team members are aligned with the company's goals and values.

Desirable

Experience in a similar role within a logistics or e-commerce environment would be advantageous. Familiarity with continuous improvement methodologies and a passion for innovation will set you apart. You are a strong communicator, capable of representing the organization to both employees and the community, and you understand the impact of your role on the overall success of the company.

What you'll do

As a Senior Operations Manager at Amazon, you will take ownership of the operational budget for your functional area, focusing on safety, productivity, and labor planning. You will be responsible for strategic long-term planning, ensuring that your team is equipped to meet operational goals for both inbound and outbound operations. Your role will involve driving continuous improvement projects that optimize operations and enhance the customer experience.

You will lead a team of Operations and Area Managers, providing guidance and support to help them achieve their objectives. Your leadership will be crucial in fostering a culture of engagement and accountability, where team members feel empowered to contribute to the success of the organization. You will oversee the daily operations of a complex facility, ensuring that all processes run smoothly and efficiently.

Collaboration will be key in this role, as you will work closely with various stakeholders to align operational strategies with business objectives. You will also be responsible for monitoring performance metrics and implementing changes as necessary to drive improvements. Your ability to analyze data and make informed decisions will be essential in achieving operational excellence.

What we offer

Amazon offers a dynamic work environment with unlimited career potential as we continue to expand our global footprint. You will have the opportunity to work with a diverse team of professionals who are committed to innovation and customer satisfaction. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the organization. Join us in our mission to be Earth's most customer-centric company, where you can make a significant impact on the lives of our customers and employees alike.