Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally with experience in enterprise-level accounts. Your ability to build strong relationships with C-suite executives is a key asset, as you will be working closely with them to align business strategies and success metrics. You possess excellent organizational skills and can manage multiple priorities in a high-pressure environment, ensuring that customer needs are met promptly and effectively. Your attention to detail is exceptional, allowing you to conduct thorough health checks and assessments for your customers. You are a high-energy individual who takes the initiative to drive customer satisfaction and retention. Fluency in both French and English is essential for this role, enabling you to communicate effectively with diverse stakeholders. A bachelor’s degree or equivalent experience is preferred.

Desirable

Experience in a technology or SaaS environment is a plus, as it will help you understand the nuances of our platform and the challenges our customers face. Familiarity with customer relationship management tools and methodologies will also be beneficial in executing your responsibilities effectively.

What you'll do

As an Enterprise Customer Success Manager, you will manage all post-sales activities for enterprise customers, ensuring they receive maximum value from our solutions. You will develop trusted advisor relationships with key stakeholders, including C-suite executives, to align on business goals and success metrics. Your role will involve onboarding new customers, conducting product training, and driving adoption and retention strategies. You will work closely with your Account Executive counterpart to create joint success plans tailored to each customer’s needs. Regular health checks will be part of your routine, allowing you to assess customer satisfaction and proactively address any issues that may arise. You will serve as the voice of the customer within the organization, providing feedback to internal teams to enhance our offerings and improve customer experiences. Collaboration with various departments, including Sales, Support, Marketing, Product, Engineering, and Finance, will be crucial in executing successful customer programs.

What we offer

At TripActions, we value our employees and strive to create a supportive work environment. You will have the opportunity to work with a talented team dedicated to customer success and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a significant impact on our customers' success and driving the future of travel management.