Lead Product Operations

Who you are

You have a proven track record in product operations, with at least 5 years of experience leading teams and optimizing processes. Your hands-on leadership style empowers your colleagues, and you thrive in collaborative environments where innovative solutions are encouraged. You understand the importance of leveraging AI technologies to streamline operations and enhance productivity. You possess excellent communication skills, allowing you to connect effectively with cross-functional teams and stakeholders. You are adaptable and open to learning, recognizing that diverse perspectives contribute to better outcomes. You are passionate about creating operational models that prioritize efficiency and agility, avoiding unnecessary bureaucracy.

Desirable

Experience in a tech-focused environment is a plus, particularly in roles that intersect with R&D. Familiarity with product lifecycle management tools and methodologies will help you excel in this position. A background in AI or machine learning will be beneficial as you design processes that leverage these technologies.

What you'll do

As the Lead Product Operations Manager at Klaviyo, you will directly manage and optimize operational solutions that are essential to our R&D teams. Your role will involve strategic planning, execution, and delivery of innovative processes that enhance team performance. You will champion AI-driven operational models, ensuring they are lightweight and intuitive, significantly increasing the velocity of project delivery. You will collaborate closely with R&D teammates, providing them with the tools and support they need to succeed. Your hands-on approach will involve iterating on processes based on feedback and performance metrics, ensuring continuous improvement. You will also play a key role in shaping the culture of operational excellence within the organization, fostering an environment where innovation thrives.

What we offer

Klaviyo offers a dynamic work environment where your contributions will directly impact the company's success. You will have the opportunity to work with a talented team that values diverse backgrounds and experiences. We provide a hybrid work model, allowing you to balance in-office collaboration with remote work flexibility. Our commitment to professional development means you will have access to resources and training to enhance your skills. We believe in empowering our employees to take ownership of their work and drive meaningful change within the organization. Join us at Klaviyo and be part of a team that is shaping the future of product operations.