Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Tokyo, Japan
Coupang is seeking a Senior Manager for Account Management in Tokyo to oversee major merchant relationships and drive sales growth. This role requires extensive experience in sales and account management, along with strong leadership skills.
You have 12 to 20+ years of experience in sales, account management, or business development, demonstrating a strong track record of success in managing complex projects and relationships. Your leadership experience spans at least 3 years, where you've effectively guided teams towards achieving their objectives. You possess excellent analytical skills, allowing you to interpret data and make informed decisions that drive results. Your ability to manage multiple complex projects simultaneously showcases your organizational skills and flexibility in judgment. You are passionate about delivering exceptional service to customers and have a keen understanding of the market dynamics in the food delivery industry.
As the Senior Manager of Merchant Account Management, you will lead a team responsible for managing Rocket Now's major merchants, ensuring that their needs are met while driving sales growth. You will analyze various data sets to inform your strategies and decisions, working closely with your team to establish and achieve key objectives. Your role will involve planning and executing growth strategies for merchants, collaborating with relevant departments to discuss and implement strategic sales activities. You will handle complex projects that require critical decision-making and effective communication with both internal and external stakeholders. Your leadership will be crucial in fostering a high-performing team culture that prioritizes customer satisfaction and innovation.
Coupang provides a dynamic work environment where you can lead initiatives and drive change in the food delivery market. You will have the opportunity to work with a team that values agility and boldness, encouraging you to take the initiative in your role. The company is committed to delivering a 'wow experience' to customers, and you will play a key part in achieving this mission. As part of Rocket Now, you will be at the forefront of transforming the food delivery industry in Japan, making a significant impact on the market and customer experience.
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