Customer Application Engineer

Who you are

You are an entry-level professional eager to start your career in customer application engineering. You possess a strong desire to learn and grow within a collaborative team environment, contributing to the success of clients in both public and private sectors. Your ability to communicate effectively and your commitment to providing exceptional customer service will be key to your success in this role. You are adaptable and ready to tackle challenges as they arise, ensuring that clients have a seamless experience with Ivalua's solutions.

Desirable

While not required, any experience in customer support or application engineering will be beneficial. Familiarity with cloud-based solutions or procurement processes can give you an edge in understanding client needs and expectations.

What you'll do

As a Customer Application Engineer I at Ivalua, you will play a vital role in supporting our clients after they go live with our procurement solutions. You will assist senior team members in the maintenance and support workstream, ensuring that clients receive the help they need to navigate our platform effectively. Your responsibilities will include troubleshooting issues, providing guidance on best practices, and facilitating smooth transitions for clients as they adapt to our solutions. You will be part of a dedicated team focused on delivering exceptional client experiences and fostering long-term relationships.

You will also have the opportunity to contribute to innovation within the team, helping to identify areas for improvement in our processes and client interactions. Your insights and feedback will be valued as we strive to enhance our service offerings and ensure client satisfaction. Collaboration with cross-functional teams will be essential as you work to resolve client inquiries and provide timely solutions.

What we offer

At Ivalua, we pride ourselves on our inclusive and supportive company culture. You will have access to ongoing training and development opportunities to help you grow in your role and advance your career. We believe in empowering our employees to take ownership of their work and contribute to the success of our clients. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. Join us at Ivalua and be part of a team that is dedicated to transforming supply chain sustainability and resiliency through innovative procurement solutions.