AI-driven IT support for modern workplaces
Moveworks is an AI assistant platform headquartered in Mountain View, CA, that provides IT service and helpdesk support through an AI-driven chatbot. The platform effectively resolves 30% of IT support tickets within weeks of implementation, catering to large enterprises that handle hundreds of requ...
Moveworks offers unlimited PTO, allowing employees to take an average of 4-6 weeks off annually. Additional benefits include equity and stock options,...
Moveworks fosters a culture centered around innovation in AI-driven IT support, enabling employees to efficiently manage their workload. The company v...
Moveworks • Mountain View, CA
Moveworks is seeking a Senior Machine Learning Engineer to enhance their GenAI Search Platform. You'll work with machine learning and generative AI technologies to improve search-based question answering systems. This role requires expertise in machine learning and natural language processing.
You have 5+ years of experience in machine learning and a strong background in natural language processing — you've successfully built and deployed models that enhance user interactions and improve search functionalities. Your expertise in generative AI technologies allows you to innovate and push the boundaries of what's possible in search-based question answering systems.
You are skilled in working with large language models and understand the intricacies of information retrieval — you know how to accurately retrieve, match, rank, and summarize text snippets from diverse knowledge sources. Your technical direction and coaching abilities make you a natural leader within your team, guiding junior engineers and fostering a collaborative environment.
You thrive in cross-functional teams, collaborating closely with product, design, and data science teams — your ability to communicate complex technical concepts to non-technical stakeholders ensures that everyone is aligned on project goals. You are passionate about solving challenging engineering problems and delivering value to customers through innovative solutions.
Experience with cloud platforms and scalable architectures is a plus — you understand the importance of performance and enterprise readiness in building robust search products. Familiarity with conversational AI systems and their applications in enterprise settings will set you apart.
As a Senior Machine Learning Engineer at Moveworks, you will be instrumental in improving our GenAI Search Platform — your work will directly impact how enterprise users interact with our conversational search systems. You will lead efforts to enhance our search-based question answering systems, utilizing both traditional machine learning techniques and cutting-edge generative AI technologies.
You will architect powerful abstractions that enable ranking and product teams to contribute effectively — your technical leadership will guide the team in implementing best practices for model training, deployment, and evaluation. You will also be responsible for mentoring and coaching other engineers, helping them grow their skills and advance their careers.
Collaboration is key in this role; you will work closely with product managers to define requirements and ensure that the search products meet user needs — your insights will help shape the future of our search capabilities. You will also engage with design teams to create intuitive user experiences that enhance the overall effectiveness of our search solutions.
At Moveworks, you will join a team of innovators dedicated to transforming the enterprise search experience — we offer a dynamic work environment where your contributions will have a significant impact. You will have access to the latest tools and technologies, enabling you to push the boundaries of machine learning and AI.
We believe in fostering a culture of continuous learning and growth — you will have opportunities to attend conferences, participate in workshops, and collaborate with industry experts. Our commitment to employee well-being includes competitive compensation, comprehensive benefits, and a supportive work-life balance.
Join us in reshaping the future of enterprise search and making a difference for millions of users worldwide — we encourage you to apply even if your experience doesn't match every requirement. Together, we can drive lasting AI transformation in organizations across various industries.
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