Effortless charter bus reservations in seconds
CharterUP is a tech-driven marketplace for charter bus reservations, enabling users to 'charter a bus in under 60 seconds.' Headquartered in North Buckhead, Atlanta, GA, CharterUP partners with over 500 bus companies across 25 US locations, serving clients like Microsoft, Amazon, and Google. The com...
CharterUP offers comprehensive health plans including medical, vision, and dental, along with flexible vacation policies and generous parental and fam...
CharterUP fosters a tech-centric culture, prioritizing innovation in group transportation logistics. The company emphasizes transparency and sustainab...
CharterUP • Remote
CharterUP is seeking a Senior Customer Support Specialist for escalations to enhance the customer experience in group transportation. You'll be part of a team that leverages innovative SaaS technology to streamline operations. This role requires strong problem-solving skills and experience in customer support.
You have a proven track record in customer support, particularly in handling escalations and resolving complex issues efficiently. Your experience has equipped you with the ability to communicate effectively with customers and internal teams, ensuring a seamless resolution process. You thrive in a remote-first environment and are comfortable using technology to enhance customer interactions. You understand the importance of empathy and patience when dealing with customer concerns, and you are committed to delivering exceptional service. You are adaptable and can navigate the challenges of a fast-paced, growing company. You are proactive in identifying areas for improvement within the support process and are eager to contribute to the overall success of the team.
In this role, you will be responsible for managing escalated customer inquiries and ensuring that issues are resolved to the customer's satisfaction. You will collaborate closely with other departments to address customer concerns and provide feedback on recurring issues to improve the overall customer experience. You will utilize your problem-solving skills to analyze situations and develop effective solutions. You will also be involved in training and mentoring junior support staff, sharing your expertise to help them grow in their roles. Your contributions will directly impact the efficiency of the support team and the satisfaction of our customers. You will participate in regular team meetings to discuss challenges and share best practices, fostering a collaborative environment. As CharterUP continues to grow, you will have opportunities to take on additional responsibilities and advance your career within the company.
CharterUP provides a dynamic work environment where innovation is encouraged. You will be part of a team that is transforming the group transportation industry, and your work will have a direct impact on our customers' experiences. We offer competitive compensation and benefits, along with opportunities for professional development. As a remote-first company, we support flexible work arrangements that allow you to balance your personal and professional life. Join us as we lead the future of group travel and make a difference in the industry.
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