Senior Technical Customer Success Manager - EAST

Who you are

You have a proven track record in customer success, ideally within a technical environment, where you've built strong relationships with clients and helped them achieve their business objectives. Your ability to translate complex technical concepts into actionable strategies is a key strength, allowing you to effectively communicate with both technical and non-technical stakeholders. You thrive in a collaborative environment and are passionate about helping customers succeed with their investments.

You possess excellent problem-solving skills and can navigate challenges with a solutions-oriented mindset. Your experience in managing a portfolio of accounts has equipped you with the skills to prioritize customer needs and drive engagement. You are comfortable working in a fully remote setting and understand the importance of maintaining strong communication and collaboration with your team and clients.

Desirable

Experience in observability or developer tools is a plus, as is familiarity with the challenges faced by enterprise customers in leveraging technology to drive business outcomes. You are adaptable and open to learning new technologies and methodologies that can enhance customer success.

What you'll do

In this role, you will own the post-sales relationship for a portfolio of strategic and enterprise customers, primarily based in the East Coast Region. You will serve as a trusted advisor, helping clients realize the full value of their investment in Honeycomb by aligning their business goals with actionable technical strategies. Your responsibilities will include conducting regular check-ins with customers, providing insights and recommendations based on their usage of Honeycomb, and ensuring they are leveraging the platform effectively to meet their objectives.

You will collaborate closely with cross-functional teams, including sales, engineering, and product, to advocate for customer needs and drive product improvements. Your role will involve identifying opportunities for upselling and expansion within your accounts, as well as facilitating training sessions and workshops to enhance customer understanding of the platform.

You will also be responsible for tracking customer health metrics and proactively addressing any issues that may arise. By fostering strong relationships and providing exceptional support, you will contribute to customer retention and satisfaction, ultimately driving the success of Honeycomb.

What we offer

Honeycomb offers a fully remote work environment, allowing you to work from anywhere in the United States. We prioritize a culture of trust, autonomy, and accountability, ensuring that you have the support you need to thrive in your role. As part of our team, you will have the opportunity to work with a talented and inclusive group of individuals who are passionate about making an impact in the observability space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.