Empowering developers with containerization technology
Docker is a leading platform for developers, enabling them to build, share, and run applications in containers. Headquartered in San Francisco, Docker serves over 1 million developers and has raised $500M in funding from investors like Benchmark and Greylock Partners. The company focuses on simplify...
Docker offers competitive salaries, equity options, flexible PTO, and a remote work policy that allows employees to work from anywhere....
Docker fosters a culture of innovation and collaboration, emphasizing open-source contributions and community engagement. The company values transpare...
Docker • Canada
Docker is seeking a Senior Technical Account Manager to serve as a trusted advisor to strategic customers, ensuring they realize value from Docker's platform. This role involves guiding adoption and managing technical relationships. Experience in customer success and technical account management is essential.
You have a strong background in technical account management, ideally with 5+ years of experience in a customer-facing role. You excel at building relationships with enterprise customers, understanding their technical landscape, and aligning solutions to their objectives. Your ability to communicate complex technical concepts clearly makes you a trusted advisor to clients. You are proactive in identifying opportunities for growth and driving product adoption, ensuring customers achieve their desired outcomes with Docker's platform.
You thrive in a remote-first culture and are comfortable collaborating with cross-functional teams, including Solutions Engineers and Product teams. Your experience in conducting technical and business reviews allows you to demonstrate value realization effectively. You are skilled at anticipating risks and addressing customer concerns before they escalate, ensuring a seamless customer experience.
Experience with Docker's platform or similar technologies is a plus. Familiarity with cloud computing and containerization will help you understand customer needs better. You are data-driven and can leverage analytics to inform your strategies for customer success. A background in software development or engineering can enhance your ability to engage with technical stakeholders.
As a Senior Technical Account Manager at Docker, you will be responsible for guiding the adoption of Docker's platform among strategic customers. You will build strong relationships with assigned enterprise clients, understanding their unique technical landscapes and success criteria. Your role will involve conducting regular technical and business reviews to showcase the value customers are realizing from their investment in Docker.
You will collaborate closely with Solutions Engineers and Engagement Services to ensure customers are effectively utilizing Docker's capabilities. By aligning Docker's offerings with customer objectives, you will drive product adoption and operational maturity. Your proactive approach will help identify risks and opportunities for growth, allowing you to influence customer outcomes positively.
In this role, you will also be involved in developing strategies to enhance customer satisfaction and retention. You will work closely with Product teams to relay customer feedback and advocate for enhancements that align with customer needs. Your insights will be crucial in shaping the customer experience and ensuring long-term success with Docker's platform.
Docker embraces a remote-first culture, allowing you to work from anywhere in Canada. We offer competitive compensation and benefits that reflect our commitment to employee well-being. You will have the opportunity to work with a diverse team of professionals who are passionate about innovation and creating exceptional developer experiences. Join us at Docker and be part of a company that is transforming the way developers build, share, and run applications.
Apply now or save it for later. Get alerts for similar jobs at Docker.
