Provider Operations Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

We’re looking for a Provider Operations Specialist to support our credentialing and compliance workflows in a highly regulated environment. In this role, you’ll manage high-volume queues, maintain accurate records across operational systems, and communicate clearly with internal partners and external vendors. You’ll use tools like Google Sheets or Excel to track work and identify issues, document processes and decisions with care, and help keep work moving efficiently and accurately. The ideal candidate is comfortable handling sensitive information, thrives in a fast-paced, collaborative setting, and brings curiosity for improving processes and expanding their impact within credentialing or compliance operations.

Required Qualifications

• 2+ years in operations, credentialing, compliance, or background screening with a regulated workflow and queue management responsibilities

• Hands-on experience with Google Sheets / Excel (filters, conditional formatting, lookups, pivots). Able to explore data and derive basic insights

• Clear written documentation & templated communication (notes, status updates, provider / vendor email)

• Experience creating and maintaining structured records in tools like Salesforce, Airtable, or other CRM / operational databases

• Able to organize and run meetings with a clear agenda, goals, and action items

• While we are a fully remote company, we are not considering candidates who reside in California or Washington for this particular position

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience writing or improving SOPs and process documentation to improve clarity or reduce errors.

• Comfort working in a fast-paced, high-growth environment, with curiosity to expand into broader credentialing or compliance operations.

• Experience handling legally or personally sensitive information (e.g., FCRA, HIPAA) with sound judgment and discretion.

• Experience using Checkr or another PBSA-accredited background check platform.

• Familiarity with healthcare or telehealth credentialing processes, such as license verification, COI management, or re-credentialing workflows.

• Ability to manage a high-volume queue while meeting defined SLAs and maintaining accuracy.

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.