Transforming the used car buying experience in Canada
Clutch is a leading online used car sales platform based in Downtown Yonge East, Toronto, ON, specializing in delivering certified vehicles directly to Canadian consumers. With $137.5 million raised in Series D funding, Clutch offers a comprehensive shopping experience that includes vehicle delivery...
Clutch offers health and dental benefits from day one, a learning stipend for employee growth, and a flexible unlimited time off policy to promote wor...
Clutch fosters a culture focused on transparency and customer satisfaction, aiming to simplify the traditionally complex used car buying process. The ...
Clutch • Halifax, Nova Scotia, Canada
Clutch is seeking a Field Specialist to enhance the customer experience in their car-buying process. You'll be the first point of contact for customers picking up or selling their vehicles in Halifax. This role requires strong interpersonal skills and a commitment to customer satisfaction.
You are a motivated individual who thrives in customer-facing roles and enjoys creating memorable experiences for clients. You understand the importance of first impressions and are dedicated to ensuring that every customer feels valued and appreciated. Your ability to communicate effectively and build rapport with customers sets you apart. You are adaptable and can handle various situations with a positive attitude, making you an ideal representative for Clutch. You are eager to learn and grow within a fast-paced environment, contributing to the company's mission of transforming the car-buying experience.
As a Field Specialist at Clutch, you will be the face of the company, welcoming customers as they arrive to pick up or sell their vehicles. Your primary responsibility will be to deliver exceptional service, ensuring that each customer has a unique and positive experience. You will guide customers through the process, answering any questions they may have and addressing their concerns. Your role will involve coordinating with various teams to ensure a seamless transition for customers, from online browsing to in-person interactions. You will also be responsible for maintaining a clean and organized environment, reflecting the professionalism of Clutch. Your contributions will directly impact customer satisfaction and retention, making you a vital part of the team.
Clutch offers a supportive and inclusive workplace where you can thrive and develop your skills. You will have the opportunity to work with a passionate team dedicated to innovation and excellence in the automotive industry. We provide comprehensive training to ensure you feel confident in your role and equipped to handle customer interactions effectively. As part of our commitment to employee well-being, we offer competitive compensation and benefits, including health coverage from day one for permanent full-time employees. Join us in our mission to reinvent the car-buying experience and make a difference in the lives of our customers.
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