Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics team are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry. Amazon's transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.
The Amazon Logistics' Senior Channel Relationship Manager is responsible for managing a team of carrier management specialists monitoring Amazon Logistics carriers performance, compliance, planning weekly and 12-week operational capacity plan in coordination with internal as well as external stakeholders. The role requires someone who has a larger picture of customer experience in mind and high willingness to take ownership. The role also requires a candidate who has skills in identifying patterns along with ability to scrutinize details and suggest solutions to deviations.
Key job responsibilities
- Select, train and manage carrier relationship specialists
- Accumulate data from various sources and identify the relevant data out of it and present in a way that would help take action
- Foresee implications based on current data and trend and take necessary actions
- Be organized, apt and prompt in notifying the situation and updating the same
- Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
- Dive Deep on operational issues root causes;
- Create and track operational metrics
- Willing to work during weekends/holidays- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Employee and performance management experience
- Previous experience in last mile transportation/account management
- MS Office experience required, with advanced level in Excel
- Fluent English, both oral and written- Performance metrics, process improvement or lean techniques experience
- Bachelor´s degree in Engineering, Business Administration, Economics, Logitics or similar
- SQL or other programming language
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
