We are looking for a Key Account Manager to join our FinOps AP Retail Team focusing on mid to high complex vendor accounts reconciliation, case monitoring, tickets resolution, inboxes and dispute management. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work as a team while keeping the highest levels of controllership and Customer Obsession.
As a Key Account Manager for FinOps AP Retail, you will dive deep into the system to understand accounts payable and receivable processes, compliance, reconciliation and invoice data analysis and classification per business needs, in order to identify payable issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind a payment failure and support to build a robust logic to identify areas of improvement as well as prevention on future issues.
Responsibilities:
• Act as the main point of contact for top Amazon suppliers in Latin America, building strong relationships, creating trust, and resolving conflicts to avoid disruptions.
• Identify root causes for problems and leads initiatives to fix them, emphasizing follow-up, communicating opportunities, and agreeing on action plans.
• Audit the end-to-end process to ensure vendor compliance prior to payments, helping to mitigate FinOps-related issues.
• Address account inquiries/concerns, ensures vendor tool usage, and drives defect resolution as part of important vendor management activities.
• Understand internal systems, policies, and procedures to support vendor payments, navigating the complexity.
• Coordinate with internal stakeholders to develop vendor solutions, crucial for resolving issues collaboratively.
• Conduct thorough root cause analysis on customer-impacting issues, a valuable skill.
• Provide training to vendors to clarify processes, a thoughtful way to proactively address gaps.
• Support organizational/operational projects and meets KPIs as common responsibilities.
- 2+ years of finance experience
- Experience in managing finance operations for accounts payable, accounts receivable or payroll
- Speak, write, and read fluently in English
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
- Experience using data to influence business decisions
- Bachelor's degree in accounting, information systems, finance, or equivalent- Experience demonstrating problem solving and root cause analysis
- Experience with SQL or ETL
- Experience with customer service
- Knowledge of Six Sigma defect reduction techniques (Lean, etc.)
- Ability to work independently in a fast-paced and rapidly changing environment.
- Ability to communicate and present complex analysis/data clearly and concisely
- Analytical skills with the ability to get into the detail, while also seeing and understanding the bigger picture
- Strong interpersonal skills including written and oral communication skills.
- Ability to meet tight deadlines and prioritize workload.
- A work ethic based on a strong desire to exceed expectations.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
