Effortless charter bus reservations in seconds
CharterUP is a tech-driven marketplace for charter bus reservations, enabling users to 'charter a bus in under 60 seconds.' Headquartered in North Buckhead, Atlanta, GA, CharterUP partners with over 500 bus companies across 25 US locations, serving clients like Microsoft, Amazon, and Google. The com...
CharterUP offers comprehensive health plans including medical, vision, and dental, along with flexible vacation policies and generous parental and fam...
CharterUP fosters a tech-centric culture, prioritizing innovation in group transportation logistics. The company emphasizes transparency and sustainab...
CharterUP • Remote
CharterUP is seeking an Escalations Manager to enhance customer experience in the group transportation industry. You'll work in a remote-first environment, collaborating with a driven team to streamline operations. This role requires strong problem-solving skills and experience in customer operations.
You have a strong background in customer operations, ideally with experience in managing escalations and resolving complex customer issues. You understand the importance of delivering exceptional service and have a proven track record of improving customer satisfaction. You thrive in a fast-paced environment and are comfortable working with cross-functional teams to drive solutions. You possess excellent communication skills, enabling you to effectively interact with customers and internal stakeholders alike. You are data-driven and can analyze customer feedback to identify trends and areas for improvement. You are adaptable and can navigate the challenges of a rapidly growing company, contributing to a culture of innovation and accountability.
In this role, you will be responsible for managing customer escalations and ensuring timely resolution of issues. You will collaborate with various teams, including operations, technology, and customer support, to address customer concerns and improve processes. You will analyze customer feedback and metrics to identify opportunities for enhancing the customer experience. You will develop and implement strategies to reduce escalations and improve overall service quality. You will also play a key role in training and mentoring team members on best practices for handling escalations. Your contributions will directly impact customer satisfaction and retention, helping CharterUP maintain its reputation as a leader in the group transportation industry.
CharterUP provides a dynamic and supportive work environment where you can grow your career. As a remote-first company, we offer flexibility in your work schedule while ensuring you have the resources needed to succeed. You will have the opportunity to work with a talented team that is passionate about transforming the group transportation industry. We believe in fostering a culture of innovation and collaboration, where your ideas and contributions are valued. Join us as we continue to expand and set new standards in customer service within our industry.
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