Empowering brands with impactful customer insights
Okendo is a customer marketing platform headquartered in Sydney, Australia, specializing in social proof tools for eCommerce brands. As an Official Google Reviews partner, Okendo enables brands to capture and display product ratings, customer photos, videos, and Q&A, helping them enhance their onlin...
Okendo offers competitive salaries, equity options, flexible remote work policies, and generous PTO to ensure work-life balance. Employees also benefi...
Okendo fosters a culture of transparency and collaboration, valuing data-driven decision-making and customer-centric approaches. The company emphasize...
Okendo • Portugal
Okendo is seeking a Technical Support Specialist to ensure seamless integration and ongoing support for Shopify brands. You'll work with HTML, CSS, and JavaScript to assist merchants with onboarding and troubleshooting. This role is ideal for those looking to start their career in technical support.
You are a detail-oriented individual with a strong foundation in front-end development, particularly with HTML, CSS, and JavaScript. You have experience or a keen interest in working with Shopify and understand the importance of providing excellent customer support. You thrive in a collaborative environment and are eager to assist merchants in integrating and optimizing their storefronts. You are proactive in seeking solutions and enjoy problem-solving, ensuring that merchants have a smooth experience with the Okendo platform.
Experience with Shopify integrations or similar e-commerce platforms is a plus. Familiarity with coding practices and a willingness to learn more about front-end development will help you excel in this role.
As a Technical Support Specialist at Okendo, you will be responsible for providing responsive and effective chat and email support to merchants during their onboarding and post-installation phases. You will complete onboarding tasks that involve front-end development on Shopify storefronts, including installing Okendo widgets and performing feature setup steps. Your role will also include customizing widgets, addressing front-end bugs, and ensuring high-quality work by adhering to Okendo's guidelines and coding practices. You will collaborate with other support team members to assist with their questions and tasks, contributing to the overall success of the customer support function.
Joining Okendo means becoming part of a high-growth startup backed by top investors. You will have the opportunity to participate in building a top-notch Customer Success function from the ground up. This role offers a chance to develop your technical skills while making a significant impact on the success of Shopify brands using our platform. You will work in a supportive environment that values collaboration and continuous improvement, allowing you to grow your career in technical support and customer success.
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