On‑Site IT Support Engineer (Residential Operations)

Who you are

You have a strong background in IT support, ideally with experience in providing high-level technical assistance in residential environments. You understand the importance of security-first approaches and are comfortable working closely with executives to address their technology needs. You thrive in high-pressure situations and are eager to tackle complex problems, ensuring that all technology operates smoothly and securely. You are proactive in seeking feedback and continuously improving your skills, demonstrating a commitment to personal and professional growth. You appreciate the value of collaboration and are ready to engage with various teams within the organization to ensure seamless operations.

Desirable

Experience with blockchain technology or cryptocurrency platforms is a plus, as is familiarity with enterprise IT systems. A background in customer service or client-facing roles can enhance your ability to communicate effectively with executives and their households. You are adaptable and can quickly learn new technologies, ensuring that you can provide the best support possible.

What you'll do

As the On-Site IT Support Engineer, you will be the primary point of contact for all residential IT needs, delivering exceptional support to an executive and their household. You will manage and troubleshoot various technology systems, ensuring that all devices are secure and functioning optimally. You will collaborate with Coinbase's enterprise IT team to align residential technology with corporate standards and practices. Your role will involve regular communication with the executive to understand their specific needs and preferences, allowing you to tailor your support accordingly. You will also participate in team and company-wide offsites, fostering collaboration and connection with your colleagues.

What we offer

Coinbase provides a dynamic work environment where you can grow alongside some of the best minds in the industry. You will have the opportunity to work on cutting-edge technology and contribute to a mission that aims to increase economic freedom globally. The company supports a hybrid work model, allowing for both in-person collaboration and remote work flexibility. You will receive competitive compensation and benefits, along with opportunities for professional development and career advancement within the organization.