The digital adoption platform for enterprise success
WalkMe, headquartered in South Beach, San Francisco, CA, is a leading digital adoption platform that empowers organizations to enhance employee and customer engagement. With over 2,000 corporate customers including IBM, LinkedIn, and Microsoft, WalkMe's software enables businesses to measure and max...
WalkMe offers comprehensive health care coverage for medical, dental, and vision, a 401(k) plan with company matching, generous parental leave program...
WalkMe fosters a culture centered around transparency and innovation, focusing on providing visibility into the tech stack for CIOs and executive mana...
WalkMe • London
WalkMe is seeking a Customer Success Engineer to drive customer adoption and satisfaction with their Digital Adoption Platform. You'll leverage your expertise to ensure clients maximize the value of WalkMe's solutions. This role requires a blend of technical and customer engagement skills.
You have a strong background in customer success and engineering, ideally with experience in digital adoption platforms or similar technologies. You understand the importance of customer engagement and have a knack for analyzing data to anticipate customer needs. Your proactive approach helps you identify opportunities for improvement and drive customer satisfaction. You are comfortable working with cross-functional teams and can effectively communicate technical concepts to non-technical stakeholders. You thrive in a collaborative environment and are passionate about helping customers achieve their goals. You are adaptable and can manage multiple projects while maintaining a focus on customer outcomes.
As a Customer Success Engineer at WalkMe, you will work closely with customers to ensure they are getting the most out of our Digital Adoption Platform. You will analyze customer usage reports and leverage AI insights to identify areas for improvement. Your role will involve advising customers on best practices and implementation strategies to enhance their experience with WalkMe solutions. You will serve as a trusted advisor, bridging the gap between product capabilities and business outcomes. You will engage proactively with customers to drive adoption, retention, and growth, ensuring they realize the full value of our offerings. You will collaborate with product teams to provide feedback and insights that can help shape future developments. Your efforts will contribute to improving overall customer sentiment and satisfaction.
At WalkMe, you will be part of a dynamic team that is revolutionizing the digital transformation journey for businesses. We offer a collaborative work environment where your contributions will have a direct impact on customer success. You will have opportunities for professional growth and development, as well as access to resources that will help you excel in your role. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in empowering organizations to maximize their digital assets and enhance user experiences.
Apply now or save it for later. Get alerts for similar jobs at WalkMe.
