Manager, Drone Strategy & Operations

Who you are

You have a proven track record in operations management, ideally with experience in logistics or technology-driven environments. You possess strong leadership skills and have successfully led teams to achieve operational excellence. Your ability to communicate effectively with cross-functional partners ensures that you can drive initiatives forward and influence product direction. You are customer-focused and understand the importance of delivering exceptional service. You are adaptable and thrive in a hybrid work environment, balancing in-person collaboration with remote work.

Desirable

Experience in the drone or autonomous technology sector is a plus. Familiarity with building scalable processes and playbooks will help you excel in this role. A background in customer experience management will enhance your ability to influence service areas effectively.

What you'll do

In this role, you will lead a small, high-performing team dedicated to transforming last-mile logistics through drone delivery. You will be responsible for developing and implementing strategies that enhance the end-to-end customer experience. This includes building scalable playbooks and standard operating procedures to address common customer pain points. You will collaborate closely with product, engineering, support, operations, and marketing teams to pilot tools and streamline workflows. Your efforts will focus on improving awareness and education around the consumer value proposition of drone delivery, emphasizing speed, quality, affordability, safety, and energy efficiency. You will also engage with customers and merchant-partners to ensure that the experiences being developed align with their needs and expectations.

What we offer

DoorDash Labs provides a unique opportunity to work at the forefront of logistics innovation. You will be part of a dynamic team that values collaboration and creativity. The role offers a chance to influence the future of delivery services, making a tangible impact on how logistics are managed. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. The position requires travel up to 20% of the time, allowing you to engage with partners and stakeholders in various locations.