Empowering sales teams with data-driven insights
Varicent is a leading sales performance management solution based in Willowdale, Toronto, ON, specializing in smart analytics for sales teams. With over 500 employees, Varicent has raised $35 million in Series C funding and has expanded its portfolio through strategic acquisitions, serving a growing...
Varicent offers flexible working hours, generous time off including your birthday, and a family assistance program. Employees enjoy remote work opport...
Varicent fosters a culture focused on innovation in sales performance management, emphasizing agility and the use of advanced analytics. The company v...
Varicent • San José, Costa Rica
Varicent is seeking a Customer Advocacy Lead to redefine revenue optimization through innovative SaaS solutions. You'll work in a collaborative environment to empower revenue leaders globally. This role requires strong leadership and customer engagement skills.
You have a proven track record in customer advocacy and success, ideally with 5+ years of experience in a SaaS environment. You excel at building relationships and understanding customer needs, ensuring they achieve maximum value from the solutions provided. Your ability to communicate effectively with diverse stakeholders makes you a natural leader in driving customer engagement and satisfaction. You are passionate about innovation and thrive in collaborative settings, where you can contribute to shaping the future of revenue optimization. You understand the importance of data-driven decision-making and are comfortable using analytics to inform strategies and improve customer outcomes.
In this role, you will lead initiatives to enhance customer advocacy and success, working closely with cross-functional teams to ensure that customer feedback is integrated into product development and service delivery. You will develop and implement strategies that drive customer engagement and satisfaction, helping clients maximize their use of Varicent's SaaS solutions. You will also be responsible for training and onboarding new customers, ensuring they have the resources and knowledge needed to succeed. Regularly analyzing customer data and feedback will be key to identifying areas for improvement and growth. You will represent the voice of the customer within the organization, advocating for their needs and ensuring that their experiences inform business decisions.
Varicent offers a dynamic and supportive work environment where innovation is encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming the Sales Performance Management market. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us at Varicent, where your talent and ambition can thrive in a culture that values collaboration and excellence.
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