Capacity Planning Analyst - Customer Experience

Who you are

You have a strong analytical mindset and are passionate about improving customer experiences. You understand the importance of balancing cost-efficiency with service quality, ensuring that resources are allocated effectively to meet customer needs. You thrive in a flexible work environment and are comfortable collaborating with cross-functional teams to drive operational excellence. You are detail-oriented and possess excellent problem-solving skills, allowing you to identify opportunities for improvement in capacity planning processes. You have experience in data analysis and are familiar with tools that help in forecasting and resource management. You are a proactive communicator, able to convey insights and recommendations clearly to stakeholders.

What you'll do

As a Capacity Planning Analyst at Instacart, you will play a crucial role in ensuring that our customers receive exceptional service every time they interact with us. You will analyze data to forecast demand and determine the necessary resources to meet that demand. Your work will involve collaborating with various teams to ensure that we have the right people in the right place at the right time. You will be responsible for developing and maintaining capacity planning models that help us optimize our operations. You will also monitor performance metrics and provide insights to improve service delivery. Your contributions will directly impact millions of customers, making sure they have access to the groceries and household goods they need. You will participate in regular meetings with stakeholders to discuss capacity planning strategies and share your findings. You will help drive initiatives that enhance operational efficiency and improve customer satisfaction.

What we offer

Instacart offers a flexible work environment where you can choose to work from home or any location that suits you best. We believe in fostering a collaborative culture, and you will have opportunities to connect with your colleagues through regular in-person events. Our benefits package includes competitive compensation, equity grants, and a range of health and wellness programs. We are committed to supporting your professional growth and development, providing resources and opportunities for you to advance your career. Join us in transforming the grocery industry and making a positive impact on the lives of millions of people.