Degree Success Manager

Who you are

You have a strong background in customer success or account management, ideally within the education technology sector. Your experience includes working with cross-functional teams to drive results and meet partner goals. You are a proactive communicator who thrives in a collaborative environment, ensuring that partners feel supported and valued throughout their journey with Coursera.

You possess a deep understanding of online education and the challenges faced by universities in launching and scaling degree programs. Your analytical skills allow you to assess partner needs and develop tailored strategies that align with their objectives. You are comfortable navigating complex environments and can adapt quickly to changing circumstances.

You are passionate about education and believe in the transformative power of learning. Your commitment to customer success drives you to go above and beyond in supporting partners, ensuring they achieve their recruitment and revenue targets. You are a lifelong learner who is eager to stay updated on industry trends and best practices.

Desirable

Experience in the online education space or familiarity with degree programs is a plus. Knowledge of marketing strategies and enrollment processes can enhance your effectiveness in this role. You may also have experience with data analysis tools that help track partner performance and outcomes.

What you'll do

As a Degree Success Manager at Coursera, you will be responsible for building and maintaining strong relationships with university partners. You will collaborate with marketing, enrollment, product, and operations teams to ensure that partners have the resources and support they need to succeed. Your role will involve developing strategies to help partners meet their recruitment goals and maximize revenue from their online degree programs.

You will conduct regular check-ins with partners to assess their progress and address any challenges they may face. By analyzing data and metrics, you will identify opportunities for improvement and provide actionable insights to partners. You will also facilitate training sessions and workshops to help partners understand best practices in online education and marketing.

Your ability to communicate effectively will be key in this role, as you will need to convey complex information in a clear and concise manner. You will work closely with internal teams to ensure that partner feedback is incorporated into product development and enhancements. Your contributions will directly impact the success of Coursera's degree programs and the satisfaction of our partners.

What we offer

At Coursera, we offer a flexible work environment that allows you to choose how and where you work best. You will be part of a globally distributed team that values innovation and collaboration. We provide opportunities for professional growth and development, encouraging you to expand your skills and knowledge in the education technology space.

You will have access to a range of resources and tools to support your work, including training programs and mentorship opportunities. Our culture is built on inclusivity and respect, where diverse perspectives are valued and encouraged. Join us in making a global impact through education and help shape the future of learning.