Data Quality Specialist - French, AGI Data Services - G T Quality

Who you are

You have a strong background in quality management and data analysis, with experience in developing quality strategies that align with operational goals. Your ability to collaborate with customers and internal teams allows you to create effective quality frameworks that drive continuous improvement. You are skilled in identifying data patterns and formulating prescriptive actions to address quality issues, ensuring that operational excellence is maintained.

You thrive in environments where you can manage critical feedback loops between operations and customers, drawing insights from various sources to enhance workflow quality. Your experience includes conducting side-by-side observations and audits to identify opportunities for improvement, and you are adept at maintaining and updating process documentation to ensure clarity and standardization across workflows.

You possess excellent communication skills, enabling you to serve as a key escalation point for customer concerns and provide strategic recommendations based on your deep understanding of processes. Your proactive approach to evaluating quality tools and suggesting refinements demonstrates your commitment to enhancing effectiveness in quality management.

Desirable

Experience in a data-driven environment is a plus, as is familiarity with quality metrics and audit approaches. You may also have a background in customer service or operations, which would further enhance your ability to optimize workflow quality.

What you'll do

In this role, you will define and implement quality metrics for established workflows, ensuring that all processes meet the highest standards. You will create prescriptive actions for quality issues that arise, collaborating closely with customers and internal support teams to optimize workflow quality. Your responsibilities will include conducting side-by-sides to identify opportunities for workflow enhancement and quality improvements, as well as managing a continuous improvement cycle that integrates feedback from various stakeholders.

You will play a vital role in establishing comprehensive quality frameworks across operations, working to develop robust quality strategies that encompass metrics, audit approaches, and specific targets for each workflow. When quality issues arise, you will analyze data patterns to formulate effective solutions, ensuring that operational excellence is maintained.

Your role will also involve maintaining and updating process documentation to ensure standardization and clarity across all workflows. You will consistently evaluate quality tools and suggest refinements to enhance their effectiveness, contributing to a culture of continuous improvement within the organization.

What we offer

At Amazon, you will be part of a dynamic team that values quality and operational excellence. We offer a collaborative work environment where your contributions will have a direct impact on our success. You will have opportunities for professional growth and development, as well as access to resources that support your career advancement. Join us in our mission to deliver the best results for our customers, and be part of a company that prioritizes quality in everything we do.