Commercial Account Director

Who you are

You have a proven track record in sales, particularly in managing customer relationships and developing sales strategies. With your experience, you understand the importance of establishing credibility and cultivating strong relationships with existing customers to address their business needs and challenges. You are a business athlete — assertive, nimble, and intelligent — with a closer mentality that drives you to succeed in complex sales cycles while maintaining day-to-day transactional business. You thrive in a team-first culture and appreciate the value of diversity and inclusion in the workplace. You are a self-starter who is motivated by the opportunity to drive new business and ensure customer retention.

What you'll do

As a Senior Commercial Account Director at Five9, you will be responsible for managing customer relationships and overall account strategy within a defined set of existing accounts. Your primary responsibility will be to establish yourself as a trusted advisor to your clients, driving new revenue opportunities for Five9's products and services. You will collaborate with the Five9 team to develop comprehensive sales strategies that align with customer needs and market trends. Your role will involve identifying and pursuing new business opportunities while ensuring the retention of existing customers. You will engage in regular communication with clients to understand their evolving needs and challenges, providing tailored solutions that enhance their customer experience. You will also participate in team meetings to share insights and strategies that contribute to the overall success of the sales team.

What we offer

At Five9, we offer a dynamic work environment that fosters innovation and growth. You will be part of a team that values collaboration and celebrates diversity. We provide opportunities for professional development and encourage you to bring your authentic self to work. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. We believe in empowering our employees to thrive while enjoying the journey together, and we are committed to creating an inclusive workplace where everyone can succeed.