Manager 2, Premier Support Engineering - New York

Who you are

You have a strong background in customer support and technical solutions, with at least 5 years of experience in a similar role. Your leadership skills shine as you manage and develop a team of Premier Support Engineers, fostering an environment of collaboration and growth. You understand the importance of building relationships with clients and have a knack for technical troubleshooting, ensuring that customers receive the best support possible. You thrive in a hybrid workplace, balancing in-office collaboration with remote flexibility, and you value the culture of teamwork and creativity that Datadog promotes.

Desirable

Experience with Datadog's products is a plus, as it allows you to provide deeper insights and support to clients. Familiarity with technical support channels and customer relationship management will enhance your effectiveness in this role. You are adaptable and open to learning, ready to dive into Datadog’s extensive integrations and solutions to better serve our Premier Customers.

What you'll do

In this role, you will manage a team of Premier Support Engineers, guiding them in building strong client relationships and responding to user requests. You will be responsible for performance management, conducting reviews, and addressing any employee relations issues that arise. Your leadership will be crucial in establishing accountability within your team, ensuring that they meet the high standards expected by our Premier Customers. You will engage with clients through technical troubleshooting calls and cadence meetings, helping to resolve issues and enhance their experience with Datadog.

You will also collaborate closely with other departments to ensure that customer feedback is integrated into product development and service improvements. Your role will involve participating in conferences and projects that showcase Datadog’s capabilities, further solidifying relationships with key customers. As you mentor your team, you will encourage their professional development and foster a culture of continuous learning and improvement.

What we offer

Datadog values its employees and offers a hybrid work environment that promotes work-life harmony. You will have the opportunity to work with a talented team of professionals who are dedicated to customer success and technical excellence. We provide competitive compensation and benefits, along with opportunities for career advancement within the company. Join us at Datadog, where your contributions will directly impact our clients and the growth of our organization.