Sr. Operations Manager

Who you are

You have a proven track record in operations management, with experience leading teams and driving performance objectives. Your ability to coach and mentor others is key to your success, as you build positive employee relations and develop leadership within your team. You understand the importance of safety, quality, and customer experience in operations, and you are committed to meeting and exceeding business plans through effective management.

You are skilled in implementing quality initiatives and process changes, particularly within Lean frameworks. Your experience allows you to set clear expectations for your team, measure performance, and provide constructive feedback. You thrive in collaborative environments, working closely with support staff across various functions to secure resources and support for projects.

You are proactive in sharing best practices across departments and shifts, ensuring that your team is aligned with the overall goals of the Fulfillment Center. Your leadership style fosters an environment of accountability and continuous improvement, where team members feel empowered to contribute ideas and solutions.

Desirable

Experience in a high-volume fulfillment or logistics environment is a plus, as is familiarity with budget management and operational metrics. You may have a background in Lean Six Sigma or similar methodologies, which enhances your ability to drive process improvements effectively.

What you'll do

As a Senior Operations Manager at Amazon, you will be responsible for all aspects of operations at your site, including budgetary oversight and team development. You will lead a team of Operations and Area Managers, ensuring that performance objectives are met and that your team is engaged and motivated. Your role will involve driving quality initiatives and process changes to enhance operational efficiency and effectiveness.

You will set and clarify requirements for your team, measuring performance and providing feedback to ensure accountability. Your leadership will be crucial in building a strong team culture, where positive employee relations are prioritized. You will collaborate with various support functions, including HR, Finance, and IT, to secure the necessary resources for your projects and initiatives.

Your proactive approach will enable you to identify opportunities for improvement and share best practices across the Fulfillment Center. You will be instrumental in fostering a culture of safety, quality, and customer satisfaction, ensuring that all operational objectives are aligned with Amazon's business goals.

What we offer

Amazon provides a comprehensive benefits package, including health insurance options, retirement plans with matching contributions, and generous paid time off. You will have access to resources that support your well-being, including mental health support and flexible spending accounts. The salary for this position ranges from $135,000 to $182,700 annually, reflecting the importance of this role within the organization. Join Amazon and be part of a team that is dedicated to operational excellence and customer satisfaction.