Transforming physical operations with IoT technology
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Samsara • Remote - US
Samsara is seeking a Senior Program Manager I to lead large-scale transformational programs within the Customer Success team. You'll work closely with stakeholders to ensure customer adoption and value from Samsara's products. This role requires strong program management skills and experience in customer success.
You have a proven track record in program management, ideally with experience in customer success or operations. You understand the importance of customer engagement and have successfully led initiatives that drive customer satisfaction and retention. Your ability to collaborate with cross-functional teams and communicate effectively with stakeholders is key to your success. You are data-driven and can analyze metrics to inform your strategies and decisions. You thrive in a fast-paced environment and are comfortable managing multiple projects simultaneously. You are passionate about helping customers achieve their goals and are committed to delivering exceptional service.
In this role, you will own and lead large-scale transformational programs that support the Customer Success organization. You will work closely with Customer Success stakeholders to identify critical initiatives and develop strategies to enhance customer engagement and satisfaction. You will be responsible for defining program objectives, creating project plans, and ensuring timely execution. You will collaborate with various teams to gather insights and feedback, using this information to refine processes and improve customer experiences. You will also monitor program performance, analyze data, and report on outcomes to senior leadership. Your role will involve facilitating workshops and training sessions to empower the Customer Success team and enhance their capabilities.
At Samsara, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to work with innovative technologies and contribute to the digital transformation of industries that are vital to the global economy. We value collaboration and encourage you to share your ideas and insights. Our team is committed to your professional growth, providing resources and support to help you succeed in your career. We also offer competitive compensation and benefits, ensuring that you are rewarded for your contributions.
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