Professional Services Training Consultant

Who you are

You have experience in training or educational roles, ideally within a technology or software environment. You understand the importance of effective communication and can tailor your approach to different audiences, ensuring that users grasp complex concepts easily. You are comfortable working with various customer personas and market segments, adapting your training style to meet diverse needs. You are proactive in identifying training needs and can create engaging, interactive training sessions that resonate with users. You thrive in collaborative environments, partnering with teams across the organization to enhance the training experience. You are passionate about helping others succeed and are committed to continuous improvement in your training methodologies.

What you'll do

As a Training Consultant at Outreach, you will play a crucial role in onboarding new users and ensuring they are equipped to use the platform effectively. You will collaborate with the Professional Services and Customer Success teams to identify specific training needs based on customer requirements. You will design and deliver both on-demand and instructor-led training sessions, focusing on modular content that can be scaled for different user groups. Your role will involve creating engaging training materials and resources that facilitate learning and improve user adoption. You will gather feedback from training sessions to refine and enhance the training programs continuously. Additionally, you will stay updated on product features and enhancements to ensure your training content is current and relevant. You will also have the opportunity to contribute to the development of new training initiatives that align with Outreach's goals and customer needs.

What we offer

Outreach offers a dynamic work environment where you can make a significant impact on customer success through education. You will have access to resources and support to develop your skills further and grow within the company. We value collaboration and encourage you to share your insights and ideas to improve our training programs. Our culture promotes continuous learning and development, ensuring that you have the tools you need to succeed in your role. We also offer flexible work arrangements, allowing you to balance your professional and personal life effectively. Join us in transforming how organizations leverage technology to drive revenue and success.