Are you interested in creating the future of e-commerce shipping? Do you want to be a part of team shaping the foundation of Amazon's next-generation business ventures? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire logistics industry.
Amazon Logistics Japan is looking to hire an experienced Program Manager to lead the expansion of EasyShip business that will unlock unexplored opportunities. This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will be part of the core Operations team that will be handling the Amazon business and operations across all legs of the supply chain (first mile, middle mile and last mile). You will also be coordinating the continuous improvement and operational excellence projects in Japan to deliver a world class customer experience.
You will be a natural self-starter with solid leadership skills, comfortable navigating cross functional project. Your true hands-on approach, operational inclination, analytical skills, and the ability to build and leverage relationships across a wide stakeholder group will enable you to generate creative solutions to industry level strategic problems. As this position involves regular interaction with various functional teams including both business and engineering and people at all levels of the organization, you need to be comfortable communicating robustly with them. This position also requires collaboration with stakeholders from around the world.
Key job responsibilities
Establish and manage operation of Easy Ship
We are seeking a driven and innovative professional to lead the EasyShip operations for our logistics service. This role offers an exciting opportunity to shape and implement scalable, data-driven solutions that enhance efficiency and customer experience. Key responsibilities include:
Leading the development of fast growing EasyShip business in collaboration with Sort Center Operations teams and Delivery station teams.
Establishing standard operating procedures for EasyShip operations .
Coordinating cross-functional and cross-border collaboration among Business, Operations, and Tech teams.
Managing end-to-end projects, from tech and process development to QA/UTA, pilot execution, and launch.
About the team
Our team plays a pivotal role in shaping Amazon's next-generation business by introducing the innovative 1P E2E transportation service. Our aim is to provide top-tier SX/CX for both our internal and external customers, while addressing significant logistical challenges not only within Amazon but across the entire industry.
Your hands-on approach, operational expertise, analytical skills, innovative thinking, and proficiency in building and leveraging relationships across diverse stakeholder groups will empower you to devise inventive solutions to industry-wide strategic challenges.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Business level of English- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Business level of Japanese
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