Service Delivery Technician

Who you are

You have 2+ years of relevant experience in service delivery operations and possess excellent communication and customer service skills. Your ability to troubleshoot and recommend solutions makes you a valuable team player. You are familiar with desktop and laptop hardware and software support, and you can lift up to 50 pounds. A high school diploma or equivalent is required, while a bachelor's degree is preferred. Experience with Exchange, VPN, Active Directory, and Office Products is a plus, and an A+ or similar certification is recommended.

What you'll do

In this role, you will resolve requests and issues both in person and remotely via phone support, instant messaging, or email. You will monitor and maintain the service queue based on established service level agreements, ensuring timely responses to customer needs. Staying current on technical problems and resolutions within the hardware industry as they relate to our environment is essential. You will assist with testing and evaluating various software applications in support of future deployments, troubleshooting and repairing desktop technologies, printers, and handheld devices. Additionally, you will assist with departmental moves, adds, and changes, and help maintain up-to-date documentation within the service desk knowledge base. Coordinating with colleagues for the appropriate configuration, setup, and delivery of computer-related equipment and software will also be part of your responsibilities.

What we offer

At Esri, you will have the opportunity to further develop your knowledge of desktop and service desk support technologies while providing innovative customer-based solutions. You will work in a supportive environment that values teamwork and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering growth and development within our team.