Over the past 20 years, Amazon has reinvented on behalf of the consumer and has become one of the largest internet retailers in the world. Amazon is now reinventing on behalf of the business customer and is building the most innovative Business-to-Business (B2B) online store in the world.
At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
The Analytics Data Product & Tech (ADAPTech) team is a strategic partner to the WW Sales organization, playing a key role in driving sales productivity through three primary workstreams. First, the Analytics team provides data-driven insights and reporting tools to measure business, customer, and employee performance. Second, the Products and Science team develops transformative tools that help Account Executives (AEs) to prioritize accounts, recommend product features, and engage more effectively with customers. Finally, the Data Management and Governance teams ensure AEs have access to accurate and enriched customer information across our tools. We're seeking an Applied Scientist to join our team working on AVA, Amazon Business's AI-powered email automation system. You'll be part of expanding AVA's GenAI capabilities and scaling its impact across global markets.
A successful Applied Scientist at Amazon demonstrates bias for action and operates in a startup environment, with leadership skills, and proven ability to build and manage medium-scale modeling projects, identify data requirements, build methodology and tools that are statistically grounded. We need great leaders to think big and design new solutions to solve complex problems using machine learning (ML) and Generative AI techniques to improve our customers’ experience when using AB. You have hands-on experience making the right decisions about technology, models and methodology choices.
Key job responsibilities
As an Applied Scientist, you will primarily leverage machine learning techniques and generative AI to outreach customers based on their life cycle stage, behavioral patterns, and purchase history. You may also perform text mining and insight analysis of real-time customer conversations and make the model learn and recommend the solutions. Your work will directly impact the trust customers place in Amazon Business.
You will partner with product management and technical leadership to identify opportunities to innovate customer journey experiences. You will identify new areas of investment and work to align product roadmaps to deliver on these opportunities. As a science leader, you will not only develop unique scientific solutions, but also play a crucial role in shaping strategies.
Additional responsibilities include:
-Design, implement, test, deploy and maintain innovative data and machine learning solutions to further the customer experience.
-Create experiments and prototype implementations of new learning algorithms and prediction techniques
-Develop algorithms for new capabilities and trace decisions in the data and assess how proposed changes could potentially impact business metrics to cater needs of Amazon Business Sales
-Build models that measure incremental value, predict growth, define and conduct experiments to optimize engagement of AB customers, and communicate insights and recommendations to product, sales, and finance partners.
A day in the life
In this role, you will be a technical expert with significant scope and impact. You will work with Technical Product Managers, Data Engineers, other Scientists, and Salesforce developers, to build new and enhance existing ML models to optimize customer experience. You will prototype and test new ideas, iterate quickly, and deploy models to production. Also, you will conduct in-depth data analysis and feature engineering to build robust ML models.- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience with SQL, Python and Data Warehouse
- Experience in building text/speech recognition, machine translation and natural language processing systems (e.g., emails, phone conversations)- Experience in state-of-the-art deep learning models architecture design and deep learning training and optimization and model pruning
- Experience working on personalisation, customer journey analysis and realtime chatbot interactions.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
